MAX Faucets® Return policy

Our Promise to You

At MAX Faucets®, we stand behind the quality of every product we offer. If something isn’t right, our team is here to make the return process simple and straightforward.

🔁 Easy Returns

🛡️ Worry-Free Protection

❌ Non-Returnable Items

📦 Return Instructions

📩 How to Start a Return

💳 Refund Processing

🔁 easy returns

You may request a return within 30 days of purchase for a refund or replacement.

To be eligible for a return:

  • The product must be unused, uninstalled, and in its original condition.
  • All original packaging, parts, accessories, and documentation must be included.
  • Proof of purchase from MAX Faucets® is required.
  • The return request must be submitted within 30 days of purchase.
  • The return must be approved before the product is shipped back.

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the product arrived damaged, defective, or incorrect.

🛡️ worry-free protection

If your product arrives damaged, defective, or incorrect, please contact us immediately.

  • Keep the product and all original packaging while your claim is being reviewed.
  • Photos or videos of the product, packaging, and shipping label may be required.
  • All shipments are fully insured.
  • Our team will assist you with the claim and replacement process when applicable.

📧 Email: info@maxfaucets.ca

❌ non-returnable items

The following products are not eligible for a standard return:

  • Products returned more than 30 days after purchase
  • Used, installed, damaged, or altered products
  • Customized or special-order products
  • Products without their original packaging, parts, or accessories
  • Products modified or repaired by anyone other than MAX Faucets® or an authorized service provider
  • Products purchased from another retailer or seller

💡 If a product has been installed and is found to be defective, please contact us for assistance. It may qualify for support under our [Warranty Information] rather than as a standard return.

📦 return instructions

After your return request has been approved:

  1. Repack the product in its original box with all parts and accessories.
  2. Place the original box inside a secure outer box or protective shipping bag.
  3. Remove or completely cover all old shipping labels.
  4. Attach the approved return shipping label.
  5. Seal the package securely before shipping.
  6. Keep your tracking number until the return has been completed.
  7. Return-label costs are non-refundable.

Package Size and Weight Limits

  • Before purchasing a return label, please confirm that your package is within the maximum size and weight limits shown on the Return Shipping Label page. Oversized or overweight packages may require a different shipping label and additional charges.
  • After purchasing the label, please allow 1–2 business days to receive it by email.
  • 👉 [Purchase Your Return Label]

📩 how to start a return

You can submit a return request in one of the following ways:

Option 1: Online

Log in to your account at www.maxfaucets.ca and submit a return request.

Option 2: Email

Email info@maxfaucets.ca and include:

  • Order number
  • Purchase date
  • Full name and phone number
  • Billing address
  • Reason for the return
  • Photos or videos if the product is damaged, defective, or incorrect

Please wait for return approval and instructions before shipping the product back.

 

💳 refund processing

Returned products will be inspected after they are received. We will notify you when your return has been approved or if additional information is required.

Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

Original shipping fees, return-label costs, customs duties, import taxes, and other third-party charges are non-refundable.

This policy does not limit any rights available under applicable consumer-protection laws.

 

Last updated: April 2022