Return an item
• We Stand Behind Our Products.
• If for any reason you choose the wrong item, we’ll help you for exchange with a new order.
• If a product needs to be repaired or replaced under warranty, just let us know.
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple.
• Items may be returned for refund or replacement,
• Please contact us within 30 days of date of purchase and items have to be in salable condition.
• Shipping charges apply and are non-refundable.
• Return shipping label available for purchase separately, Flat rate box.
• Make Sure Your Order Eligible for return first before you get the label.
• If an item is flawed or get any damaged from shipping, please contact us as soon as you can and we will assist you.
• every order has insurance with the same amount of your porches from the carrier.
Items Not Eligible:
• Items that have been passed 30 days of date of purchase.
• Items that have been altered or mishandle.
• Items with custom work or painting at time of sale.a
• Items that’s you try to open it or open it outside MAX Faucets customers service and maintenance.
• Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.).
• If an installed item is defective, please contact Customer Service for assistance returning Or Exchange.
Sending Your Package:
• Pack the item in its original box, and put the original box inside box or bag.
• Remove or cover any pre-existing labels or stickers.
• Seal the box completely, making sure the item is secure for shipment.
• Please note that expedited shipping charges are non-refundable.
• Print the your return shipping label and stick it on the return box
• Get the return shipping label, flat rate.
• Allow 4 days for your package to arrive at our fulfillment center Within 48 hours from receiving your return will be processed back into our inventory.
• Your financial institution will credit your card 2 - 5 business days later.
• Once your return has been received, you'll get an email confirmation that your return has been processed.
• Please note there is a 15% restocking fee may apply for all return orders.
Damaged In Transit:
• If your merchandise is damaged in shipping, upon receipt.
• Please contact us immediately. We will assist in filing a claim with the carrier.
How To Return An Item:
To Start A return for your order Send email to us with the following.
• Please Make Sure Your Order Eligible for return.
• Your order number
• Your order date
• Billing address with Postal code.
• Contact Number
• Contact Name.
MAX Faucets For Life.
Drop a line