MAX Faucets® Return policy

Our Promise to You

At MAX Faucets®, we stand behind the quality of every product we offer. If something isn’t right, we’re here to make the return process simple and hassle-free.

🔁 Easy Returns

🛡️ Worry-Free Protection

❌ Non-Returnable Items

📦 Return Instructions

📩 How to Start a Return

🔁 easy returns

You may request a return within 30 days of purchase for a refund or replacement.

To be eligible for a return:

  • Items must be unused and in original condition
  • Original packaging must be included

Shipping fees are non-refundable and are the responsibility of the customer.

A flat-rate return label is available for purchase:
👉 Purchase your return label

🛡️ worry-free protection

If your item arrives damaged or defective, please contact us immediately.

  • All shipments are fully insured
  • Our team will assist you with the claim process if needed

📧 info@maxfaucets.ca

❌ non-returnable items

The following items are not eligible for return:

  • Items returned after 30 days
  • Used, installed, or damaged items
  • Customized or special-order products
  • Items without original packaging
  • Products altered or not handled by MAX Faucets®

💡 If an item has been installed and found defective, please contact us for assistance.

📦 return instructions

To return your item:

  1. Repack the product in its original box
  2. Place it inside a secure outer box or shipping bag
  3. Remove or cover old shipping labels
  4. Attach your return label
  5. Seal the package securely

Return label cost is non-refundable

👉 Purchase your return label

📩 how to start a return

You can start your return in one of the following ways:

Option 1:
Log in to your account at www.maxfaucets.ca and submit a return request

Option 2:
Email us at info@maxfaucets.ca with:

  • Order number
  • Purchase date
  • Full name & phone number
  • Billing address

Last updated: April 2022