MAX Faucets® Return policy

our promise to you

At MAX Faucets®, we proudly stand behind the quality of every product we offer. If something doesn’t work out, we’re here to make the process easy.

Title

1. Easy Returns:

2. Worry Free: 

3. Items Not Eligible:

4. Sending Your Package:   

5. How to Start a Return:

1. easy returns

We understand that sometimes a product may not be the right fit. That’s why we aim to make returns simple and hassle-free.

You may request a return for a refund or replacement within 30 days of the purchase date.

Items must be in new, salable condition with original packaging included.

Shipping fees are non-refundable and are the responsibility of the customer.

A flat-rate return shipping label is available for purchase:
👉 Click here to buy your return label

Please confirm your item is eligible before purchasing a return label.

2. worry-free protection

If your product arrives damaged or defective, contact us right away.

All shipments are fully insured by the carrier.

We’ll help you with documentation or claim support if needed.


 

3. items not eligible for return

The following items cannot be returned or exchanged:

Items returned after 30 days

Items that are used, installed, damaged, or altered

Custom-painted or customized products

Items returned without original packaging

Products tampered with or not serviced by MAX Faucets®
💡 If a product has been installed and found defective, please contact us at info@maxfaucets.ca for further assistance.

4. sending your package  

4. Return Instructions

To return a product, please:

Repack it in its original box, then place that box into a secure outer box or shipping bag

Remove or cover old shipping labels

Attach your return label to the package

Ensure it’s sealed tightly to prevent damage

Label cost is non-refundable

👉 Click here to purchase your return label

5. how to start a return

Starting your return is quick and simple. You can:

Log in to your account at www.maxfaucets.ca and submit your return request directly online.

OR

Email us at info@maxfaucets.ca with the following details:

Confirmation that your item is eligible for return

Order number

Purchase date

Full name and phone number

Billing address including postal code

Last updated: April 2022