Return policy

Our Promise:

 

• We Stand Behind Our Products.

• If for any reason you choose the wrong item, we’ll help you for exchange with a new order. 

• If a product needs to be repaired or replaced under warranty, just let us know.
Title

1.Easy Returns:

2. Worry Free: 

3. Items Not Eligible:

4.Sending Your Package:   

5. Your Refund: 

6. Damaged In Transit:

7. How To Return An Item:  

1. easy returns:

We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. 

• Items may be returned for refund or replacement, 

• Please contact us within 30 days of date of purchase and items have to be in salable condition Orgnal box required. 

• Shipping charges apply and are non-refundable.

• Return shipping label available for purchase separately, Flat rate box.

• Make Sure Your Order Eligible for return first before you get the label.

2.worry free: 

• If an item is flawed or get any damaged from shipping, please contact us as soon as you can and we will assist you.  

• every order has insurance with the same amount of your porches from the carrier.


 

3. items not eligible:

• Items that have been passed 30 days of date of purchase.  

• Items that have been altered or mishandle.

• Items with custom work or painting at time of sale.

• Items that have been opened or attempted to be opened outside of MAX Faucets’ authorized customer service and maintenance.

• Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). 

• If an installed item is defective, please contact Customer Service for assistance returning Or Exchange, info@maxfaucets.ca 

4. sending your package:   

•Sending Your Package:   

• Pack the item in its original box, and put the original box inside box/bag.

• Remove or cover any pre-existing labels or stickers.   

• Seal the box completely, making sure the item is secure for shipment.     

• Please note that the shipping charges are non-refundable.  

• Print your return shipping label and stick it on the return box/bag. 

• Obtain a flat-rate return shipping label, Click Here.      

5. your refund: 

• Allow 4-6 business days for your package to arrive at our fulfillment center Within 48 hours from receiving your return will be processed back into our inventory.   

• Your financial institution will credit your card 2 - 6 business days later. 

• Once your return has been received, you'll get an email confirmation that your return has been processed.  

• Please note there is a 15% restocking fee may apply for all return orders.     

6. damaged in transit:

• If your merchandise is damaged in shipping, upon receipt.

• Please contact us immediately, We will assist in filing a claim with the carrier.   

7. how to return an item:  

To Start A return for your order Send email to us with the following.

 

• Please Make Sure Your Order Eligible for return.

• Your order number.

• Your order date. 

• Billing address with Postal code. 

• Contact Number. 

• Contact Name.

Email:  info@maxfaucets.ca

Last updated: April 2022